Frequently Asked Questions

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 Questions and answers relating to your garden room journey.

Process – FAQS

PROCESS

How long will my building take to build?

We cannot give exact install times however we have guideline timelines for buildings of different sizes, see below:
• Up to 25m2 – 3-4 weeks
• 25m2 – 45m2 – 4-5 weeks
• 45m2+ – 5-6 weeks

Please note that buildings including toilets and showers with service runs, or projects with lots of groundworks may run longer than the above guidelines and require full site surveys. •
Exact timings are dependant upon the full scope of work and your sign off. All timings are subject to delays if adverse weather conditions render us unable to undertake the necessary works.

What is included in the price?

Our order form holds all the information you need. There are no hidden charges or fees. What is on your order form is what you pay. Should there be any changes to the specification during the build process, or unknown charges are incurred for unforeseen circumstances they will be discussed with you, the client, never just added to the bill.

How long does a garden room take to install?

Typically, a base takes 1-2 days to install (depending on the size of your building) and this is usually carried out 1-2 weeks prior to the installation date.
The building itself will take between 4-6, depending on the size and specification.

Does my quote include VAT?

No, all quotations are excluding VAT.

Do you offer discounts?

If you visit our showroom you will be eligible for a £200 discount off your order. We never discount our buildings as we never want to be in a position where we have to compromise on our quality, we do however, occasionally run special offers, especially on our optional extras.

How do I place an order?

Once you have established your perfectgarden room, you can place your order with us by phone, email or face-to-face.

What are your payment terms?

  •  Finalising of garden room design and additional associated costs including a final site survey.
  •  Sign off the final design costs.
  •  35% deposit paid on booking.
  • 40% to be paid when our team arrives on site to build your garden room.
  •  20% to be paid once the structure is built and watertight.
  • Final payment of 5% to be paid on satisfactory completion of the garden room.

How long does it take from point of placing an order to the actual installation?

We always aim to get your garden room installed within an 8-10 week period, however due to an increase in orders post Covid, this has now extended to 10-qw weeks. Occasionally, earlier slots do become available and we will discuss these with you at the point of you placing an order.

When do I pay my final balance?

We require the final balance once the building work has finished, and you have signed your garden room off as complete.

What is the deposit to reserve my garden room installation date?

  • 35% deposit paid on booking.

What are the first steps?

If you are interested in one of our garden room buildings, contact us for a comprehensive brochure & priced, along with any additional queries you may have.
A visit to one of our showrooms gives you a real feel of the quality we offer and is a great way to start your project.
We provide a free on-site or virtual design consultation service, allowing us to have a comprehensive look at your location, land and access. During this meeting, you are provided with samples of the building, and together we can design the perfect garden room to suit your requirements.

How quickly can you build my garden room?

Our garden buildings take around 4-6 weeks to install on your property. Installation slots are available all-year-round. Due to high demand, lead times for our buildings are currently significantly longer than usual. Please contact our Sales & Design team to discuss your project with us. We do sometimes have cancellation slots available – so be sure to get in touch with a member of the team to discuss your needs.
If you would like to know our next available installation date, please give us a call

Do we pay separately for installation and the base?

Full installation including your base is included in the cost of our garden rooms.

Do you offer finance plans?

Yes we do! Check out our finance page for more details.

Does my quote include VAT?

VAT is is ot included within the cost of all of our garden room buildings.

How much is it for a design consultation on my property?

We offer free on-site and virtual design consultations. If you would like to book one in you can fill out our contact form.

What are your payment terms?

The design process is free and without obligation. Once you are ready to place the order we ask for a deposit of 35%. This allows us to start manufacturing your insulated panels, doors and windows etc. When our installation team arrive on day one, the second stage payment of 40% is due. When your garden room is substantially built and we are about to start the plastering and internal finish we ask for the 3rd watertight payment which is 20%. Finally when your room is complete and you are happy with everything we ask you for the final payment of 5%.

How long will I have to wait if I order today?

It depends on what you order and when you order it but typically we need 4-5 weeks for manufacturing all of the doors, windows and insulated panels etc. A typical installation takes between 4- 6 weeks/ working days. If planning permission is required this process needs to allowed for and can take 8 – 10 weeks.

Who manages my garden room build?

Quality is what ITTGR Garden Rooms are known best for.  We believe in providing a superior quality of garden room, that is matched with a high level of service.
Each and every garden room is personally project managed and supervised by company co founders Paul And Andy.  Regular progress meetings will be held during the construction phase and Paul will also be there to sign over your brand new garden room at the end of the process.

What is the average garden room lead time?

Here at ITTGR we try to keep our lead times for your garden room order as fast as possible. Lead times can vary depending on the time of the year as well as the actual size and design of your garden room project.
For a more accurate idea, why not speak to a member of the ITTGR garden room team.

How long does it take to build a garden room?

Our average garden room build time is 20 working days, however this will depend on any additional services you require.  As we use structurally insulated panels for our garden rooms, the actual construction part of the garden room is relatively quick and easy.
For larger, more intricate garden room projects, that may involve plumbing in bathrooms or kitchens as well as electrics and media equipment, a bespoke timeline would be required.

Many clients choose to have their garden landscaped or paving added after the garden room has been constructed, which would also require extra time.

Why not book a free site survey with our ITTGR team to guide you through the process, provide you with a quote and an idea of timings for your garden room project.

How much does a garden room cost?

Garden room costs can vary dramatically from supplier to supplier.  The cost of a garden room can also depend on many factors such as:
• Size
• Glazing
• Insulation
• Internal specifications such as electrics and plumbing adding, air conditioning etc.
ITTGR garden rooms are built to building regulation standards, which means our quality is far superior to many other standard garden room options.  Our garden rooms are built with premium SIP’s panels, therefore allowing you to use your garden room all year round in every weather condition.  For an idea of our approximate costs, please visit our garden room costs page at by clicking here.  Our garden room quotations include foundations* and base, the cost of the actual garden room as well as all project management time.
*Foundations are subject to site survey and approval by our engineers and the building inspector.

What are the payment terms? Do you offer finance plans?

Yes and yes -The design process is free and without obligation. Once you are ready to place the order we ask for a deposit of 35%. This allows us to start manufacturing your insulated panels, doors and windows etc. When our installation team arrive on day one, the second stage payment of 40% is due. When your garden room is substantially built and we are about to start the plastering and internal finish we ask for the 3rd watertight payment which is 20%. Finally when your room is complete and you are happy with everything we ask you for the final payment of 5%.
For finance options please see our dedicated finance page.

How do I get a garden room?

Contact us for further information Or arrange a visit to one of our showrooms, This will give you a sense of the quality of the garden rooms we offer, and how much you can fit in the space. Our free onsite or virtual consultations will show you all your design options and answer any queries you might have.

What do I need to do to get a delivery date?

We need you to sign our order quotation and pay the refundable  deposit, we then liaise with the full team and give you an agreed provisional start date.

Do you offer finance plans?
Yes- see dedicated page

Do you offer discounts?

Our competitive pricing structure means we don’t offer further discounts.

If my installation is trickier than expected, will I be charged extra?

No, all our quotations are fixed. However if we cannot fix grind escrows or solid bases this may require other construction methods and possible extra prices.
We’ll only ever ask for more if you need extras.

How long does the studio take to build?

On average even the larger studios take 4-6  weeks to complete to a painted finish. With such a quick build we keep the studio build site as clean as possible.

Can I buy your garden rooms online?

No, we don’t offer an online shop to our website.

Is construction included in the price?

Yes, all our packages include full construction. This is undertaken by our in house specialist installation teams We DO NOT use any sub-contractors.

Why do we sell in packages?

We do this to allow customers to know exactly what they are purchasing at a glance with no hidden surprises.

Can I build my own bespoke package?

We have three different packages which have been carefully constructed to provide a range of choice.

HOW DO I ORDER A BUILDING?

You can place your order directly to one of our experts who can help with your building selection and also advise on finance options.

HOW WILL I BE UPDATED?

Following receipt of your order, we will correspond with you throughout the process via email. This includes the delivery of documentation, installation date selection, payment reminders, etc. It is important that you follow the instructions on each email after you have placed your order. We do supplement these emails with text reminders. We ONLY send text reminders to prompt important emails. In some instances emails can be located in your SPAM filter, so it is important to check BOTH your inbox and Spam filters.
We will not send you marketing via SMS and following the successful installation of your building you are able to unsubscribe from ITTGR emails.

What do you charge for your planning and application fees.

Plans with up to 3 amendments and submission, by our Planning Consultant, to your local council for a Lawful Development Certificate £1050

Plans with up to 3 amendments and submission, by our Planning Consultant, to your local council for a Full Planning Permission £1250

Do you charge for amendments on your plans
£85 for each subsequent amend

Listening to what our clients want is what makes us tick.

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We know that choice is important to you, so we’ve brought a range of architect-designed rooms together with a variety of innovative and contemporary materials that enable you to create your own unique space. Whether you prefer a stone metal render or reclaimed timber finish there’s something for everyone in our range. Our materials and fixtures are sustainably sourced and energy efficient to create eco-friendly garden rooms that don’t ‘cost the earth’.

No matter what style of garden room you choose you can be assured that the design is backed up by our quality craftsmanship and delivered with care and attention to the very finest details by our personable and professional team.

A garden room can transform your lifestyle by expanding and enhancing the way in which you use the space you have. We want to help you make the dream a reality.

Take a 360 tour of our sunset room

Our Clients Say

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“I cannot recommend Into the Garden Room highly enough. They managed the whole project, including design, obtaining the necessary consents and the build itself expertly and professionally. The onsite team were fantastic and the quality of our garden room is excellent. It is used daily and we love it. Highly highly recommended.”
Liz A • Client
“Absolutely delighted with my garden room. It has transformed my garden and added an extra living space that is enjoyed by all my family and friends. Andy and Paul were brilliant to work with and I would highly recommend them, as not only were they professional and efficient, they were a pleasure to deal with. Thank you so much for creating my dream garden space.”
Client

Having had our room completed last week, we cannot speak highly enough of the entire service from Into the Garden room, from the initial consultation with Paul, right through the design, planning stages and to the choices of finishes and through to the onsite build team.

When the team came to install we were was blown away by how efficient knowledgeable and helpful they were, they communicated the whole process and talked us through every stage and also were able to fully maximise the space I had and even tweaked the designs for us.

Superb advice, unbelievably hard-working and had it wrapped up in 5 weeks.
It was a significant investment however worth every penny! Highly highly recommended.

Paul and Mel, Molesey, Surrey

Very Pleased – We engaged with Into The Garden Room shortly after we moved house. We wanted a space where we could build an office for remote working. We contacted Paul who visited us and sent us a proposal with costings. When we were ready to commence the team turned up on time, worked hard, and were both polite and professional. The project took about 6 weeks in total, and we were left with just what we had asked for, a beautiful solution that sits perfectly at the bottom of the garden.

Mr Upton, Client

Into the garden room team were lovely – Into the garden room team were lovely. All through the process they were considerate and kept us informed as things went along. The delivered a fabulous garden room in the timelines that we wanted. Would recommend.

AT, Client

Highly recommended – Had a garden room installed by this Surrey company, and wow, the whole experience was fantastic. The project came in on time, the garden room is simply fantastic and very high quality. It has totally transformed our property. Cannot recommend this company enough.

Elliott Barker, Client

Garden-Room/Studio – Wow O Wow what can I say.
What a great company with a great team behind them.
Very professional, thorough and honest.
We couldn’t be happier with our new Garden-room/Studio.
From the planing to the finish they have done a great job and kept us involved all they way through.
So a massive thank you to Paul, Marianne, Andy, Tony and the amazing team who helped to make our experience very special.

Martin Gibbs, Client

We were looking for a functional Garden… We were looking for a functional Garden Room that the whole family could use. A relaxing area and a room to entertain! From the first meeting, Paul gave us so many ideas, materials, colours and styles, and the whole team were fantastic. Professional, friendly and they worked incredibly hard. We now have the most beautiful room in our garden, that will be enjoyed by us all over the years ahead, Thank you!

Lucy Summerson, Client
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Call us to book your free consultation on 020 8088 3572