Help Desk: FAQs

Our consultants are very good at visualising, so you’ll be saved that physical labour. They’ll be able to tell you what site clearance actually needs doing – there’s no point digging up that huge conifer if you don’t need to! Your consultant will also let you know how much levelling should be done before our installation team arrive.

Luckily our consultants are an imaginative bunch, so they’ll be able to work out where things will go without you having to do this first. You will need to level the ground before installation, but they’ll tell you exactly how much ground to remove and to what depth.

Yes, and we’re sure you’ll agree that decision makers should be present! We’ll take a detailed examination of your space and go through everything you need to know, including size of garden room and access. At the end of your consultation with one of our lovely bunch, you’ll know the exact price your garden room will be – any specific alterations may need a quotation.

Not at all, regardless of whether you buy a garden room from us or not.

A free design consultation can take up to 2 hours… depending on how good the biscuits are!

Usually within a week or two. This may be less for virtual consultations.

Your design consultant will be able to give you a price for the standard garden room. Other individual extras and the electrical package will be subject to further quotation. The good news is that we’ll always provide a fixed price before you place an order.

Of course you can! These are free of charge, but our consultant will need to visit the site at some point before they can give you a quotation.

Our design consultant will visit you at home, usually beginning in the garden. They’ll take a look at the space and discuss what size of garden room will fit in your garden. They’ll also think about access and arrange for any other quotations that are needed. The consultant will also be able to explain how we build, discuss likely timescales, and steer you through the options at your disposal.

Before foundations can be laid and the garden room installed, you should ensure that the chosen site is free of trees, branches and plants that could restrict access. The site should be level enough for a garden room. Any pipework that needs to be installed for water or sewerage should be carried out at this point.